FAQ
Frequently Asked Questions (FAQ)
Welcome to the Norqeviay FAQ page! Here you’ll find answers to some of the questions we receive most often about our jewelry, accessories, orders, payments, and delivery. If you can’t find what you need, please contact our support team at support@norqeviay.com with your Order Number and Order Email — we’ll be happy to assist you.
Ordering & Payments
Q: How can I use a discount code?
To apply a discount code during checkout:
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Add the jewelry or accessories you would like to purchase to your cart.
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Click PAY WITH DEBIT/CREDIT CARD to continue. (This applies to both PayPal and credit/debit card payments.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the field displayed on the right side of the checkout page.
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Complete your order using your preferred payment method.
Q: Which payment methods are accepted?
We offer several secure payment options:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: What are the shipping costs?
Our standard worldwide shipping charge is generally USD $5.99. The final cost may vary depending on your destination and any promotions currently available. The exact shipping fee will be displayed clearly at checkout before you complete your order.
Shipping & Delivery
Q: Do you ship internationally?
Yes! Norqeviay ships to most countries worldwide. Depending on the jewelry or accessory selected, product availability, and your destination, your order may be dispatched from one of our fulfillment centers.
Q: How long does shipping take?
Estimated delivery is generally 10–20 business days after your order has been processed and shipped.
Q: How can I track my order?
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Use the tracking details provided in that email to monitor the progress of your package.
Q: Why isn’t my tracking number updating?
Tracking details may take approximately 24–48 hours after shipment confirmation to become active or display new updates. It is also normal for tracking to remain unchanged for several days while a package is moving between carrier facilities.
Q: I only received part of my order. Why?
Orders containing multiple jewelry pieces or accessories may occasionally be shipped separately from different fulfillment locations. In these cases, each package may have its own tracking number, which will be sent to your email.
Order Modifications & Cancellations
Q: Can I update my shipping address, name, or phone number?
These requests are time-sensitive. Please contact us immediately at support@norqeviay.com using the subject line “Urgent: Address Change”.
Please include:
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Your Order Number
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Order Email
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Correct shipping information
We will make reasonable efforts to update your order provided it has not yet entered processing or fulfillment. Orders that have already shipped generally cannot be changed. In certain cases, you may also need to contact the shipping carrier directly.
Q: Can I modify the items in my order?
If you need to change the size, color, quantity, style, or another order detail, please email us immediately at support@norqeviay.com with the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the requested changes
Changes can only be accommodated if fulfillment has not yet begun.
Q: Can I cancel my order?
If your order has not yet entered fulfillment or been shipped, please contact us as soon as possible to request cancellation.
Cancellation cannot be guaranteed after processing begins. Orders already in transit generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry your jewelry or accessory arrived damaged. Please email support@norqeviay.com and include:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged item
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A photo of the shipping package
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A photo of the shipping label
Please keep the item and its original packaging until our support team has reviewed your request.
Q: My item has a quality issue or defect.
We take the quality of our jewelry and accessories seriously. Please email support@norqeviay.com with your Order Number, Order Email, and clear photos or video showing the issue.
Our customer service team will review the information provided and offer an appropriate resolution.
Q: I received the wrong item or am missing items.
We apologize for the inconvenience. Please contact us at support@norqeviay.com with:
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Your Order Number
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Order Email
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A photo or video showing the items received
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A photo of the shipping package and label
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A description of the incorrect or missing item
We will review your request and work to resolve the issue as quickly as possible.
Account & Communication
Q: I didn’t receive an order confirmation email.
Please check your spam or junk folder first.
If you still cannot find the confirmation email, contact support@norqeviay.com using the email address associated with your order. Include your name and any available order information so we can help locate your purchase.
Q: I haven’t received my tracking number yet.
Tracking information is normally sent after your order has been processed and dispatched.
Please check your spam or junk folder. If you still have not received tracking details after your order has been processed, contact us at support@norqeviay.com for assistance.