OVERVIEW

Welcome to Norqeviay. In these Terms, the words “we,” “us,” and “our” refer to Norqeviay. Norqeviay operates this website and online store, including the information, content, functionality, tools, jewelry, accessories, products, and related services made available through it (collectively, the “Services”), to provide customers with a curated and convenient shopping experience. Our store is powered by Shopify Inc., which provides the technology that allows us to offer these Services to you. These Terms of Service (“Terms”) govern your access to and use of the Services together with any policies referenced in them. Please review these Terms carefully because they contain important provisions regarding your legal rights, warranty limitations, and limits of liability. By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not accept them, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you are at least the legal age of majority in the state or province where you reside and that you have authorized any minor dependents to use the Services through devices that you own, purchase, or manage. When accessing our online store, browsing products, or making a purchase, you may be required to provide information such as your email address, billing information, payment details, and shipping address. You represent that all information submitted through our store is accurate, complete, and current and that you have the legal authority to provide it. You are responsible for protecting your account credentials and for all activity conducted through your account. You may not sell, transfer, assign, or license your account to another individual.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our jewelry, accessories, and other products as accurately as possible through our online store. However, colors, dimensions, finishes, textures, or other product characteristics may appear differently depending on your device, screen settings, lighting, or display configuration. We do not guarantee that the appearance or quality of any item or service you purchase will exactly match your expectations or the way it appears online. Product descriptions may be revised at any time without prior notice at our sole discretion. We may also discontinue any product at any time and reserve the right to limit quantities offered to particular customers, geographic areas, or jurisdictions on a case-by-case basis.

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase from us. Norqeviay may accept or reject an order at its discretion and for any reason. An order is not considered accepted until Norqeviay confirms acceptance. Payment must be successfully received and processed before the order can be accepted. Please review all order details carefully before submission because cancellation requests may not always be possible once an order has been accepted. If we reject, revise, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, and/or telephone number provided at checkout. All returns and exchanges are governed exclusively by our Refund Policy. You confirm that purchases made through our store are intended for your own personal or household use and are not being purchased for unauthorized resale or export.

SECTION 4 – PRICES AND BILLING

Product prices, discounts, and promotional offers may be changed at any time without prior notice. The price applicable to a product or service will be the amount displayed when your order is placed and will be reflected in your order confirmation email. Unless specifically stated otherwise, listed prices do not include taxes, shipping charges, handling fees, customs duties, or import costs. Prices offered through our online store may differ from those available through physical retail locations or other stores operated by third parties. We may periodically offer promotions that affect pricing and are governed by separate promotional terms. If any promotion terms conflict with these Terms, the applicable promotional terms will prevail. You agree to provide complete, accurate, and current purchase, payment, and account information for every transaction made through our store. You also agree to promptly update information such as your email address, card number, and expiration date when necessary so that we can process transactions and contact you. You represent and warrant that (i) the payment card details supplied are true, complete, and correct, (ii) you are authorized to use the selected card, (iii) your card issuer will honor the charges, and (iv) you will pay all amounts incurred, including product prices, shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for delays affecting shipment or delivery. Any delivery timeframe provided by us is an estimate only and does not constitute a guaranteed delivery date. We are not liable for delays resulting from carriers, customs procedures, weather conditions, transportation disruptions, or other circumstances outside our reasonable control. Once merchandise has been transferred to the shipping carrier, ownership and the risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including without limitation our trademarks, brand names, written materials, layouts, photographs, graphics, product reviews, videos, audio, and the overall selection, organization, and design of such materials, are owned by Norqeviay, its affiliates, or licensors and are protected by applicable U.S. and international patent, copyright, trademark, and other intellectual property laws. These Terms allow you to use the Services solely for personal and non-commercial purposes. Without our prior written authorization, you may not reproduce, distribute, alter, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit materials made available through the Services. Except where specifically stated, these Terms do not grant you any license or other rights relating to patents, trademarks, copyrights, or other intellectual property belonging to Norqeviay, Shopify, or any third party. Unauthorized use may violate federal, state, or international intellectual property laws. All rights not expressly granted remain reserved by Norqeviay. The Norqeviay name, logos, designs, product and service names, and slogans are trademarks belonging to Norqeviay or its affiliates or licensors and may not be used without prior written permission. Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other trademarks appearing through the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, we may provide access to tools or functionality supplied by third parties that we neither operate nor monitor and over which we have no control or input. You acknowledge that such tools are made available on an “as is” and “as available” basis without warranties, representations, conditions, or endorsements of any kind. We assume no responsibility or liability arising from or related to your use of optional third-party tools. Your use of these tools is entirely at your own discretion and risk, and you should review and understand the terms established by the relevant third-party provider before using them. We may also introduce additional functionality, resources, or tools through the Services in the future. Any such additions will form part of the Services and will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials, hyperlinks, or embedded functionality provided or operated by third parties. We are not responsible for reviewing, evaluating, or confirming the accuracy, availability, reliability, or content of third-party materials or websites that you choose to access. If you leave our Services to visit an external website or use third-party content, you do so at your own discretion and risk. We are not responsible for harm, loss, or damages resulting from your access to third-party websites or from purchases or use of products, services, resources, information, or content offered through those websites. You should carefully review the policies, practices, and terms of third parties before completing any transaction. Questions, complaints, concerns, or claims involving third-party products or services should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.] Norqeviay is powered by Shopify, which provides the platform that enables us to offer the Services. However, all purchases and sales completed through our Store are transactions directly between you and Norqeviay. By using the Services, you acknowledge and agree that Shopify is not responsible for any part of the sales relationship between you and Norqeviay, including injury, loss, or damage related to products or services purchased through our Store. You expressly release Shopify and its affiliates from claims, damages, losses, and liabilities arising from or connected with purchases and transactions made with Norqeviay.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy, which is available on our Privacy Policy page. Certain personal information may also be governed by Shopify's Privacy Policy, available at https://www.shopify.com/legal/privacy/app-users. By using the Services, you acknowledge that you have reviewed these privacy policies. Because Shopify hosts the Services, Shopify may collect and process certain personal information relating to your access to and use of the Services in order to operate and improve the platform. Information submitted through our Services may be transferred to and shared with Shopify and third-party service providers, including parties located in countries other than your country of residence, when necessary to provide the Services. Please refer to our Privacy Policy for further information regarding how we, Shopify, and our partners handle your personal information.

SECTION 11 – FEEDBACK

If you submit, post, upload, email, or otherwise provide ideas, suggestions, reviews, comments, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, copy, reproduce, modify, publish, distribute, and display that Feedback through any medium for any purpose, including commercial purposes. For example, we may use this license to operate, evaluate, improve, develop, promote, or enhance the Services and to perform our obligations or exercise our rights under these Terms of Service. You further represent and warrant that: (i) you own or possess all rights required to submit the Feedback; (ii) you have disclosed any compensation, incentive, or benefit received in connection with providing it; and (iii) the Feedback complies with these Terms. We are not obligated to (1) treat Feedback as confidential; (2) provide compensation for Feedback; or (3) respond to Feedback. At our discretion, we may monitor, remove, or modify Feedback that we believe is unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, otherwise objectionable, or in violation of intellectual property rights or these Terms, although we are not required to do so. Your Feedback must not violate third-party rights, including copyright, trademark, privacy, personality, or other proprietary rights. Feedback must also not contain unlawful, defamatory, abusive, obscene, malicious, or harmful content, including computer viruses or malware capable of disrupting the Services or associated websites. You may not use a false email address, impersonate another person, or misrepresent the origin of your Feedback. You remain solely responsible for the Feedback you provide and for its accuracy. We accept no responsibility or liability for Feedback submitted by you or any third party.

SECTION 12 – ERRORS AND OMISSIONS

Information available through the Services may occasionally include typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, offers, shipping fees, transit times, or product availability. We reserve the right to correct errors, inaccuracies, or omissions and to revise or update information or cancel orders when any information is inaccurate, at any time and without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not use or access the Services, directly or indirectly: (a) for illegal or malicious purposes; (b) in violation of international, federal, state, provincial, municipal, or local laws, regulations, rules, or ordinances; (c) to infringe or violate our intellectual property rights or those belonging to another person or entity; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise injure our employees or any other individual; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to distribute or facilitate unsolicited advertising or promotional communications, including spam, junk mail, chain letters, or similar solicitations; (h) to impersonate or attempt to impersonate another person or organization; or (i) to engage in conduct that restricts another person's ability to use or enjoy the Services or that, in our judgment, could harm Norqeviay, Shopify, users of the Services, or expose any of them to liability. You further agree not to: (a) upload or transmit viruses, harmful code, malware, or technology that may interfere with the Services; (b) reproduce, duplicate, copy, sell, resell, or commercially exploit any part of the Services; (c) collect or track personal information belonging to others; (d) engage in spam, phishing, pharming, pretexting, scraping, crawling, or spidering; or (e) interfere with, disable, or circumvent security features of the Services, associated websites, third-party websites, or the Internet. We reserve the right to suspend, disable, restrict, or terminate your account without notice if we determine that you have violated these Terms.

SECTION 14 – TERMINATION

We may terminate this agreement or discontinue your access to all or any portion of the Services at any time, at our sole discretion and without prior notice. You will remain liable for any amounts owed through the date of termination. The provisions concerning Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other terms that by their nature are intended to continue will remain effective after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Information available on or through the Services is provided solely for general informational purposes. We make no guarantee regarding the accuracy, completeness, reliability, or usefulness of such information. Any reliance on information obtained through the Services is undertaken at your own risk. We disclaim responsibility and liability arising from reliance on such information by you, another visitor, or anyone informed of its contents. EXCEPT WHERE EXPRESSLY STATED OTHERWISE BY NORQEVIAY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT REPRESENT OR GUARANTEE THAT ACCESS TO OR USE OF THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. CERTAIN JURISDICTIONS DO NOT ALLOW OR RESTRICT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, AND IN SUCH CASES SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 16 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORQEVIAY, TOGETHER WITH OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, OR OTHER SIMILAR DAMAGES, WHETHER ARISING UNDER CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM YOUR USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICES OR FROM ANY OTHER CLAIM CONNECTED WITH YOUR USE OF THE SERVICES OR A PRODUCT. THIS INCLUDES ERRORS OR OMISSIONS IN CONTENT AND ANY LOSS OR DAMAGE ARISING FROM CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Norqeviay, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, liabilities, damages, claims, and reasonable attorneys' fees payable to third parties that arise from or relate to: (1) your breach of these Terms of Service or documents incorporated by reference; (2) your violation of applicable law or another party's rights; or (3) your access to and use of the Services. We will notify you of indemnifiable claims, although a delay in notification will not relieve you of your obligations unless you are materially prejudiced. At your expense, we may assume control over the defense and settlement of such claims, including selection of legal counsel, but we will not agree to a settlement requiring you to undertake non-monetary obligations without your consent, which may not be unreasonably withheld. You agree to reasonably cooperate with the defense of indemnified claims, including by providing relevant documentation.

SECTION 18 – SEVERABILITY

If any provision contained in these Terms of Service is determined to be unlawful, invalid, void, or unenforceable, that provision will nevertheless remain enforceable to the maximum extent allowed by applicable law. Any unenforceable portion will be treated as severed from these Terms, and such a determination will not affect the validity or enforceability of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms of Service does not constitute a waiver of that right or provision. These Terms of Service, together with policies and operating rules published by us on this website or relating to the Services, represent the complete agreement and understanding between you and us regarding your use of the Services. They replace all previous or contemporaneous agreements, communications, representations, and proposals, whether oral or written, including prior versions of these Terms of Service. Any ambiguity regarding the interpretation of these Terms will not automatically be interpreted against the party responsible for drafting them.

SECTION 20 – ASSIGNMENT

You may not delegate, assign, or transfer this Agreement or any rights or obligations under these Terms without obtaining our prior written approval. Any attempted assignment or transfer without such consent will be invalid. We may transfer, assign, or delegate these Terms and our rights and obligations under them without obtaining your consent or providing advance notice.

SECTION 21 – GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service and any separate agreements under which we provide the Services will be governed by and interpreted in accordance with the laws of the State of Colorado, United States. Any dispute, controversy, difference, or claim arising from or connected with this agreement, including questions concerning its existence, validity, interpretation, performance, breach, or termination, will be submitted to and finally resolved through arbitration administered by the American Arbitration Association (AAA). You agree that dispute resolution proceedings will take place solely on an individual basis and not as a class, consolidated, or representative proceeding.

SECTION 22 – HEADINGS

Section headings included in these Terms are provided solely for convenience and organization and do not limit, alter, or otherwise affect the meaning or interpretation of these Terms.

SECTION 23 – CHANGES TO TERMS

You may review the latest version of these Terms of Service on this page at any time. We reserve the right, at our sole discretion, to revise, update, modify, or replace any portion of these Terms by posting applicable updates to our website. You are responsible for reviewing the website periodically for changes. Where required by applicable law, we will provide notice of material amendments, and those changes will become effective on the date specified in the notice. Your continued access to or use of the Services after revisions are posted constitutes your acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Email: support@norqeviay.com
Phone: (938) 201-0570
Address: EVRAIS (HongKong) Limited
ROOM 701, UNIT 108, 7/F, TOWER B, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG