The Norqeviay Promise

At Norqeviay, we believe an exceptional jewelry shopping experience starts with thoughtful service.
That’s why each order is handled with care — from the moment you place it until it arrives at your door.

To help reduce unnecessary waste while keeping our pricing fair, many of our jewelry and accessories are shipped through our global fulfillment centers, which specialize in carefully handling curated fashion accessories and selected pieces. This allows us to offer elegant and distinctive designs while maintaining efficient delivery service.

1. Order Processing & Shipping Fee

Each order is carefully reviewed before dispatch to help ensure it meets our fulfillment and quality standards.

Processing Time:
1–3 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During high-volume periods such as holidays or promotional events, processing may require up to 5 business days.

2. Estimated Delivery Times

Because some of our jewelry and accessories may be dispatched from global partner facilities, delivery times can vary slightly depending on the destination.

Region Estimated Delivery Time
United States	8–15 Business Days
Canada / UK / Australia	11–16 Business Days
Rest of World	13–18 Business Days

We appreciate your patience — thoughtfully selected jewelry is worth the wait.

3. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates:
Please allow 1–3 business days for tracking details to become active after the shipping label has been created. If tracking does not update immediately, your order may still be moving through the carrier network.

4. Customs, Duties & Taxes

For international purchases, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs duties, import taxes, or fees imposed by local authorities are the responsibility of the customer.

• Norqeviay is not responsible for delays resulting from customs clearance procedures.

• Customs charges are uncommon for many jewelry and accessory items but may vary depending on the destination country.

5. Order Changes & Cancellations

We begin preparing and dispatching orders as quickly as possible.

If you need to update your shipping address or request an order cancellation, please contact us at:

support@norqeviay.com

within 12 hours of placing your order.

Once order processing has started, we are unable to modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Items

If your order arrives damaged:

• Please email us clear photos within 72 hours of delivery.

• We will arrange a complimentary replacement as soon as possible.

Lost or Stolen Packages

Norqeviay is not responsible for packages that are lost or stolen after the tracking status shows “Delivered.”

If your tracking confirms delivery but you cannot locate the package, please:

• Check with neighbors or members of your household.

• Contact the shipping carrier promptly to submit a claim.

We will gladly provide the available tracking information needed to assist with your claim, but we cannot issue refunds for orders marked as successfully delivered to the shipping address provided.

If you have any questions about shipping, please contact us at:

support@norqeviay.com