Terms of Purchase

Last Updated: September 3, 2026

At Norqeviay, we aim to provide a secure, clear, and dependable shopping experience for customers discovering our jewelry and accessories. These Terms of Purchase describe how orders, payments, shipping, cancellations, and other purchase-related transactions are managed when you shop through our website.

By submitting an order through Norqeviay, you agree to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies made available on our website.

1. Currency

All purchases completed through Norqeviay are charged in United States Dollars (USD).

Unless otherwise indicated, prices displayed on our website, throughout checkout, and in order confirmation messages are shown in USD.

If your bank account or selected payment method uses another currency, your financial institution or payment provider may apply currency conversion rates, international transaction fees, or other charges. Norqeviay is not responsible for fees imposed by your bank, card issuer, PayPal, or another payment provider.

2. Accepted Payment Methods

We provide a selection of secure and convenient ways to pay.

Available payment methods may include:

• PayPal

• Major credit cards

• Major debit cards

• Apple Pay

• Google Pay

• Other payment options shown at checkout

The payment methods available to you may differ depending on your location, device, and payment provider.

Every transaction remains subject to authorization and approval by the applicable payment provider.

3. Pricing

We take reasonable measures to ensure that the prices displayed for our jewelry and accessories are accurate.

Pricing may be updated at any time without prior notice. However, after an order has been successfully submitted and accepted, the amount stated in your order confirmation will apply to that purchase.

Discounts, promotional campaigns, and coupon codes may have separate conditions and cannot necessarily be combined unless we clearly state otherwise.

4. Taxes, Duties & Additional Charges

Where required, applicable taxes may be calculated and displayed during checkout according to your shipping destination and relevant laws.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges assessed by local authorities.

Unless checkout states otherwise, these additional costs are the customer's responsibility.

5. Order Placement

When you submit an order, you confirm that:

• All information you provide is complete and accurate

• You have authorization to use the selected payment method

• Your billing and shipping information is correct

• You agree to pay the complete amount displayed at checkout

After your order has been placed, you may receive an order confirmation by email.

Receiving an order confirmation does not necessarily mean your purchase has been finally accepted or dispatched.

6. Order Acceptance

Norqeviay may accept, decline, restrict, or cancel an order when reasonably necessary.

This may occur for reasons including:

• A product becoming unavailable

• Incorrect pricing or listing information

• Problems with payment authorization

• Suspected fraudulent or unauthorized activity

• Incorrect customer or delivery information

• Orders that conflict with our policies

If an order is canceled after payment has already been successfully processed, the applicable amount will be returned to the original payment method.

7. Payment Authorization

Your chosen payment method may be authorized or charged when your order is placed.

If a payment is declined, reversed, canceled, or otherwise unsuccessful, we may be unable to process your order.

Norqeviay is not responsible for delays resulting from payment providers, banks, financial institutions, or incorrect payment details supplied by the customer.

8. Product Suitability, Recommendations & Responsible Use

Some jewelry and accessories offered by Norqeviay may have particular wearing, sizing, care, storage, or usage recommendations.

Customers should carefully review all product descriptions, recommendations, warnings, instructions, sizing information, and other relevant details before purchasing or using an item.

Certain jewelry or accessories may require appropriate care, storage, handling, or responsible use.

Customers are responsible for deciding whether a product is suitable for their intended use, personal preferences, circumstances, and individual needs.

9. Product Safety

We encourage customers to follow all care instructions, warnings, and safety information supplied with each product.

Jewelry and accessories should only be used for their intended purpose.

Customers should exercise appropriate care and supervision where an item requires additional precautions or where such precautions would reasonably be appropriate.

10. Order Changes & Cancellations

We begin processing orders as quickly as reasonably possible.

If you need to request a modification or cancellation, please contact us at:

support@norqeviay.com

Requests should be sent as soon as possible after placing your order.

We cannot guarantee that modifications or cancellations can be completed after processing or fulfillment has started.

Orders that have already been shipped generally cannot be canceled and may instead need to be returned after delivery according to our Return & Refund Policy.

11. Shipping

All purchases are handled in accordance with our Shipping Policy.

Processing and delivery periods may differ depending on product availability, destination, carrier operations, customs procedures, and other circumstances beyond our reasonable control.

Shipping and delivery dates are estimates only and are not guaranteed.

12. Order Tracking

When tracking details become available, they will generally be sent to the email address associated with your order.

Tracking information may require additional time to become active or display updates after a shipping label has been generated.

13. Returns & Refunds

Eligible purchases are covered by our 30-day return policy.

All returns must satisfy the requirements set out in our Return & Refund Policy.

Approved refunds will generally be returned to the original payment method after the returned item has been received and inspected.

Banks, card issuers, and payment providers may require additional time before the refund appears in your account.

14. Optional Checkout Services

Norqeviay may make optional services such as Shipping Protection or Tipping available during checkout.

These services are completely voluntary and are not necessary to complete your purchase.

They are included only when you choose to select them during checkout.

Please review our Shipping Protection & Tipping Policy for further information.

15. Product Availability

All jewelry and accessories are offered subject to availability.

We may restrict available quantities, discontinue particular designs, or update product availability without advance notice.

If an item becomes unavailable after your order has already been submitted, we may contact you regarding available alternatives or provide a refund for the unavailable item.

16. Product Information

We make reasonable efforts to accurately present product descriptions, photographs, specifications, colors, sizes, dimensions, recommendations, and other relevant information.

However, the actual appearance of jewelry or accessories may vary slightly because of lighting, photography, screen settings, production updates, or other factors.

Minor differences that do not materially affect the item's ordinary appearance, wearability, or intended function may not be considered defects.

17. Fraud Prevention

To protect both our customers and our business, we may review transactions for signs of fraud or unauthorized activity.

We may request additional information when reasonably necessary to verify an order before fulfillment.

Orders that cannot be reasonably verified may be delayed or canceled.

18. Chargebacks & Payment Disputes

If you experience an issue with your order, please contact us first at:

support@norqeviay.com

We will make reasonable efforts to resolve legitimate concerns involving purchases, payments, shipping, delivery, or refunds directly.

Submitting a chargeback while a refund or customer support request is already under review may delay the resolution process.

Nothing in this section restricts any rights available to you under applicable law or through your payment provider.

19. Limitation of Purchase

Products purchased through Norqeviay are primarily intended for personal or household use unless otherwise specified.

We reserve the right to restrict or cancel quantities that appear to have been purchased for unauthorized resale, commercial redistribution, fraudulent activity, or other improper purposes.

20. Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in our business operations, payment options, policies, legal requirements, or services.

The most recent version will be published on our website together with the updated effective date.

21. Contact Us

If you have questions regarding your purchase, payment, order, or these Terms of Purchase, please contact us:

Email: support@norqeviay.com
Phone: (938) 201-0570
Website: https://norqeviay.com
Company: EVRAIS (HongKong) Limited
Address: ROOM 701, UNIT 108, 7/F, TOWER B, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG